You and your stakeholders want to move forward with mobile voice biometric identity verification. There is just one thing holding your business back. That is, fear about how your customers – who have long been using passwords – will react.

We understand this challenge. Your customers, are all familiar with passwords. And they may be reluctant to abandon them in favor of a new technology.

You can sway their opinions by communicating the following points:

It’s similar to using a traditional password: The voice authentication process still involves entering a code to gain access to an account. It’s just a different method of doing so. Instead of typing in numbers and letters, the user speaks a short phrase.

Customers can still use traditional passwords: Voice biometric authentication does not have to fully replace passwords. They can be used together for additional security. This is called multifactor authentication.

It’s much faster: Voice biometric authentication takes just a few seconds.  Plus, it completely eliminates time-consuming problems like forgetting credentials and getting locked out.

The process is safer: A traditional password can easily be stolen or spoofed by a hacker. A voiceprint, however, cannot be stolen or spoofed. It is too complex.

Traditional passwords are being phased out: Businesses everywhere are moving on from passwords. In fact, 66 percent of enterprises are currently phasing out passwords and even usernames.

Keep in mind that change and innovation is always met with a bit of resistance at first. By implementing voice biometric identity verification, your company will greatly enhance its mobile security strategy. And customers will soon see how much easier and user-friendly the process is.


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