Time and Monetary Reductions in Call Handling
By requiring only 5 seconds of speech to authenticate a caller, organizations (and customers) can benefit from significant savings.
Without the need for a lengthy, often agent involved, authentication process, more calls may be handled within your self-service channels.
In addition to being cumbersome within an IVR, PINs, passwords, and knowledge based questions can all lead to costly breaches. With Verint VoiceAuth, customers, and only those who are biometrically authenticated, can access, or reset their accounts, with something they have, their voice.