Before you make any changes to your BYOD policy and implement voice-based mobile identity verification, first think about your employees. Employees can be sensitive about changes that affect mobile devices, especially if they have been abiding by the same practices for years. Here are some recommended practices to follow to ensure a smooth transition into voice-based mobile identity verification:
1. Inform your employees: Let end users know that biometrics is becoming widely adopted, is safe to use and is designed with their best interests—and the company’s—in mind. The best way to handle this is to have a workshop to discuss upcoming security changes. During this time, you can request feedback, talk about best practices and address any concerns that arise.
2. Give your workers a choice: Some workers might have different preferences when it comes to mobile identity verification. Some, for instance, might be hard of hearing or uncomfortable about speaking. Let them know that if they do not want to partake, multi-factor security is still an option. Different security elements such as passwords, digital patterns and security questions can also be used instead of voice biometrics.
3. Consider the amount of prep work that will be required: One of the best things about VoiceVault’s new ViGo solution is that you can onboard thousands of users almost instantly over a single Web browser. You can avoid testing procedures altogether, and user devices can be easily integrated. Let your end users know that that no ongoing training will be required, as changes are simple to use.
For more information about how VoiceVault can help you ease the burden of your mobile identity verification transition, click here.