Migrating to Voice Biometrics Is Less Complicated Than You May Think

Migrating to Voice Biometrics Is Less Complicated Than You May Think

We already know what you’re thinking about the idea of migrating to voice biometrics as a security solution: How long will this project take?

After all, change at the corporate level can take eons. Meetings will need to take place, and committees will have to be formed before a new project can get underway. Research will need to be completed. Approvals may need to be acquired. And a  project that should take just a few weeks can stretch on forever.

Plus, as a developer you have a laundry list of other action items that require your full attention. So how on earth will you find the time for this project?

We can’t control your schedule, or how your organization operates. But we’ve done everything on our end to make the process of migrating to voice biometrics as easy and pain-free as possible. Our mobile voice biometric identity verification solution, ViGo, is based on ready-made configuration settings for plug-and-play delivery. This means less work for you, the developer. It’s a fast-to-market solution that is designed to streamline delivery so that businesses can get up and running as quickly as possible.

We also offer free 45-day trials for up to 100 users, for businesses that want to sample our solution before making a purchase. Developer licenses (3 months) and production licenses (1 year) are also available.

This means you can start using VoiceVault while your team decides whether voice biometric identity verification is the right choice. It’s a no-pressure solution, with minimal barriers to entry.

So whatever you do, don’t fear the process of migrating to voice biometrics. It’s not as painful as you may think! To learn more information, click here.

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Experience Voice Biometrics with the ViGo Demo App


It’s Not That Easy To Hack A Voiceprint

Your business is considering using voice biometric identity verification to protect its mobile accounts. This is a viable way to phase out password-based authentication. But is voice biometric authentication secure? Can a fraudster hack a voiceprint?

Despite its growing popularity (countless organizations across high-risk industries like healthcare, finance, insurance and automotives are now using the technology) there is growing concern that voice biometric authentication can be hacked.

Some critics, in other words, believe that hackers can use computer-generated voice samples to spoof voice biometric systems and gain access to private accounts. Adobe, for instance, recently created a stir when it unveiled Project Voco — a new solution that allows users to modify audio and mimic someone else’s voice. This product is essentially like Photoshop for voice samples.

Here at VoiceVault, we are aware of the threat that this new technology poses. But we are not worried about the reliability of voice biometric identity verification — and you shouldn’t be worried, either.

VoiceVault’s mobile voice biometric identity verification engine, ViGo, is specially designed to determine whether a voiceprint is coming from a live person, or from a computer. ViGo looks for more than just a mirror sound byte during the authentication process. It also factors deep determining factors like the average speed, pitch and tone of a person’s voice.

This technology comes with a false acceptance rate of just 0.01 percent, and a false reject rate of 5 percent. So the odds of a hacker spoofing the system are very low. Plus, ViGo can be fortified with multifactor security safeguards like passwords and questions for added protection.

Are you still unsold? Register for a free trial of ViGo today, and try to spoof the system yourself!

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Experience Voice Biometrics with the ViGo Demo App

This is What a Poor Login Experience Looks Like

Your business is striving to create optimal experiences across all customer touchpoints. And there is one area that needs some attention: your mobile login process.

What’s the problem with your current login setup? It’s based on username and password type entries. It’s an outdated, clunky and frustrating process, which also happens to be insecure.

Here is a common chain of events which can occur when a customer tries to login into his or her account:

  1. Forgets username/password: The average customer has many different online accounts. Most have varying username and password combinations which are difficult to remember.
  2. Fails security questions: What happens when a customer can’t remember a username or password? The customer must request help via email. Yet in order to receive assistance, the customer has to answer security questions correctly. This can create further complications.
  3. Tries random combinations: If a customer can’t get past the security questions segment, he or she will most likely attempt to enter random username and password combinations hoping to strike the right one. This is usually a last ditch effort.
  4. Gets locked out: Finally, the inevitable happens: The customer exceeds the allowed number of login failures, and gets locked out of the account. The customer must then call customer service. This adds even more time to the login process. In some cases, the customer must wait until the following business day to speak with customer support, or wait 24 hours to try again.

As you can see, this type of login system does little to promote a positive customer experience.

Conversely, a voice biometric-based login is much simpler. All the customer has to do is speak a short phrase into a mobile microphone.

That’s all it takes. If the voiceprint is an exact match, the customer will be allowed into his or her account.

So let’s bring your mobile identity verification strategy into the 21st century. Click here to learn more about how VoiceVault, a global leader in voice biometrics, can help.


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Experience Voice Biometrics with the ViGo Demo App

Want Customers to Use Your Mobile Banking App? Read This

Are you using security questions and passwords to protect your customers’ financial accounts? If so, hear this:

It may only be a matter of time before your customers take their business to another bank.

When it comes to banking, security is edging out other factors as the top reason for choosing a bank. A 2015 report from Telstra Global reveals the significant link between security and choice of institution. More than half of U.S. consumers cite the security of their personal information as the most important criteria when choosing a bank. In addition, two-thirds of U.S. consumers believe that biometric authentication is more secure than passwords.

Clearly, an emphasis on mobile authentication has the potential to attract and retain customers.

It’s time to take voice biometrics to the front lines.

Voice biometrics provides stronger protection than passwords, PIN numbers, and security questions. It also cuts the authentication time in half and increases customer satisfaction thanks to a more efficient process.

VoiceVault’s ViGo platform is a mobile voice biometric identity verification solution with a 99.99 percent verification success rate. Offer it to your customers as added security protection for mobile app login, transaction authorization, or as a convenient alternative to passwords. Just a few seconds of speech is all it takes to provide the robust security solution your customers are looking for.

It’s also incredibly easy to install, maintain and manage, with Amazon Web Services hosting included right out of the box. ViGo fits in easily with your existing Android and iOS apps—no IT department required.

To find out how easy it is to enhance your bank’s mobile-based authentication with ViGo, click here.


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Experience Voice Biometrics with the ViGo Demo App


Developers: Have You Seen Our REST API Guide?

Calling all developers: Do you need to authenticate logins or protect in-app payments? Maybe your users need to track time and services rendered for offsite client visits, or verify their identities for accessing games or other services.

It doesn’t matter what your application does—it can become much safer with the simple—yet powerful—addition of voice biometric identity verification.

With the help of VoiceVault, it’s super easy to incorporate voice biometrics into your application, even with little to no prior experience. VoiceVault comes ready to use, meaning you won’t have to go through any configuration hassles. All you have to do is register, and we’ll provide you with full access to our turnkey solution.

But what if you want to go a step further, and develop custom phrases for enrollment and login? We’ve got you covered.

We also provide access to our ViGo Amazon Web Services environment and ViGo REST API—a REST-based XMI service for advanced developing. Using the REST API, you can incorporate your own audio recordings directly into your mobile application.

Our ViGo REST API guide will take you through everything you need to know about configuring and interacting with our API. You’ll learn how easy it is to interact with VoiceVault’s code.

So head over to VoiceVault’s support center, where you can find the ViGo REST API guide, as well as other great resources like our Library Developer Guide, starter tutorial, security framework and more. You’ll see how VoiceVault is committed to transparency and visibility.

Click here to get started!

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Experience Voice Biometrics with the ViGo Demo App

Four Tips to Get More Out of Your ViGo Demo

If you’re considering VoiceVault’s mobile voice authentication solution, ViGo, for your enterprise then you should first go to either Google Play or Apple’s App Store and download the free demo. We’re confident that once you see how easy it is to use, and how effective it is for end-user authentication purposes, you’ll be ready to move forward with a voice biometric security solution in your enterprise.

Here are some things to keep in mind while using the demo so that you get the most accurate experience possible:

  1. Don’t share your swipe pattern: ViGo is fortified with strong multifactor authentication. In addition to its voice biometric component, it also includes a second factor, in the form of a swipe screen that prompts users to enter a unique pattern, for times when the voiceprint is not a match but, is similar enough for the system to allow the end user to authenticate via another factor. While we encourage you to try and spoof the system by asking a colleague with a similar voice to try and imitate you, it’s pointless to provide them with your unique swipe pattern as a real imposter would not have this information. If you provide your unique swipe pattern, and the person has a similar voice, ViGo may falsely accept him or her and adapt the voiceprint on file.
  2. Use your normal voice: You may be tempted to use a different voice—like one that is deeper or higher in pitch—to make your voice harder to spoof. This is unnecessary and will only make it harder for you to log in as you will have to imitate your sample every time. Your normal speaking voice will work just fine.
  3. Register in private: Your co-workers may start asking questions if they hear you saying a phrase like, “People carry umbrellas when it is raining” (which is a sample phrase) several times in a row. This can interrupt the registration process. So take a walk outside, where there are no people around, to get a strong reading. While not imperative, registering in a quiet place helps to obtain the most accurate voice sample.
  4. Take the ViGo Challenge: Have fun with the demo! After successfully registering and logging in, did you notice the bottom button on the success screen? Click “Take the ViGo Challenge” and see if you can enter 3 characters from a randomly generated password faster than the time it would take you to login with your voice.

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Experience Voice Biometrics with the ViGo Demo App

Contact Center Fraud Prevention: A Language Everyone Understands

If there’s one thing contact center managers everywhere can agree on, it’s that consumer fraud is a major problem.

As more retail stores continue to migrate to the use of EMV chip technology, making fraudulent point-of-sale purchases more challenging, criminals are searching for new avenues to commit theft. Very often they turn their attention to telephone-based purchases, taking advantage of the weaknesses inherent in CNP transactions.

Armed with stolen credit cards, fraudsters call contact centers to get account balances and other data before using the cards to make purchases. For this reason, call centers around the world are a hotbed for fraudulent activity. According to Payments Source, CNP fraud has spiked globally since EMV migration kicked in, with instances more than doubling in the U.K. and Canada, and increasing more than 200 percent in Australia.

In an effort to protect both their customers and their data, businesses around the world are more frequently implementing voice biometric identification as part of a multi-factor authentication strategy. Identified as a key piece of any serious fraud prevention strategy, particularly among leading financial institutions, voice biometrics can help stop fraud before it starts.

VoiceVault can support your security efforts no matter where you are located. Our solution for mobile applications, ViGo, is currently used in many countries to address the increasing number of fraudsters using mobile devices. ViGo is capable of supporting any language, such as Portuguese, Mexican Spanish, Korean, and Mandarin Chinese.

If you are located outside the U.S. and would like to find out more about our product’s multi-language capabilities or discuss a more advanced call center solution, feel free to contact us. We’re committed to making caller authentication faster and easier in any language, reducing fraud-related losses around the globe.

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Experience Voice Biometrics with the ViGo Demo App

Developers: Leave Mobile Application Security Up To Us

You and your colleagues were hired to do one thing: Develop amazing, revenue-generating mobile applications for your organization.

Now you are being asked to take on another challenge—to beef up your applications’ mobile security to better protect the private information contained therein. This has you worried for a number of reasons, some of which include:

  • Mobile application security is not your area of expertise.
  • You’re worried about slowing down your software and frustrating the end user.
  • You don’t have enough time to devote to the process.

All of these are legitimate concerns. Still, your supervisors are right. Enhancing mobile application security is a necessity to mitigate the risk of customers being impacted by a data breach.

So what can you do? Consider outsourcing the operation to a dedicated specialist who can take care of the dirty work for you, leaving you to continue focusing on higher priority items.

Fortunately, you’ve come to the right place. VoiceVault’s team of expert developers specializes in equipping third-party applications with first-class voice biometric identity verification safeguards.

With a voice-based log-in system at the front end of your application, you can effectively reduce or eliminate your dependence on passwords without creating obnoxious barriers for your customers. In the space of just a few seconds, they’ll be able to use their voice to log in to their mobile applications.

Best of all, you and your developers can continue creating applications without having to worry about shifting your attention to security solutions.

For more information about how VoiceVault can help your organization, click here.

Download the Mobile Voice Biometrics White Paper

Or download the ViGo, Mobile Voice Biometrics, Demo App


Is Your Mobile Security Strategy Behind the Times?

Cybersecurity awareness is gaining a lot of traction these days, as business leaders are becoming increasingly attuned to the digital risks they face. One recent study, for instance, shows that 82 percent of company boards are now concerned about cybersecurity.

Despite this growing awareness, however, many businesses are still failing to protect one critical area of the enterprise: their mobile devices. They’re relying on mobile devices more than ever, yet they’re employing outdated, or in some cases virtually nonexistent, mobile security strategies.

Does this reflect what’s occurring in your organization? The truth is that if you’re not actively researching, assessing and planning security strategies with the vulnerability of your mobile devices in mind, then your network is vulnerable to intruders.

Take a moment and consider whether any of the below are characteristic of your current situation:

  • IT lacks a strong mobile management policy: Mobile devices are currently proliferating in your organization, and the traditional model of securing the “perimeter” of the business has been blurred, posing a challenge to your IT department. Your tech workers are struggling to apply a stagnant set of security controls to various makes and models of mobile devices, and control over them all is slipping. It may also be that IT is trying too hard, leading employees to frustration and a search for workarounds.
  • There is no mobile visibility: Does your IT department even know how many mobile devices are accessing your network on a daily basis? Your employees may or may not use their various devices for work each day, and some might be used more than others. You know that endpoint security solutions are critical to maintaining a secure network, but keeping tabs on every relevant device is becoming next to impossible.
  • Your company is still relying on passwords: Passwords are fast becoming an outdated method of protection because they present an easy target for hackers. Most of your employees are likely using the same password for multiple accounts, or passwords that are easy to crack. Usernames, which often accompany passwords, are just as troublesome. Often it takes only one username/password combination to access multiple accounts shared on one computer.

If any of these situations apply to your business, it’s time for a mobile security update. Enter voice biometrics, a simple, convenient and secure choice for protecting sensitive data. By measuring the pitch, tone, and rhythm of a person’s speech, identity is verified, providing unparalleled—and effortless—protection against mobile cyber attacks. A digital voiceprint is unique to every person, and cannot easily be taken away, lost, counterfeited, or forgotten.

If mobile security is becoming an obstacle to productivity in your organization, VoiceVault can help. Be proactive and meet today’s challenges head-on. Find out if voice biometric identify verification software is right for you.

Register for a FREE Developer Trial Now

Experience Voice Biometrics with the ViGo Demo App


Avoid This Critical Digital Security Mistake in Your Enterprise

Think back to your first day at your current job, when you were given a computer and/or mobile device. Did you have to sign a safe usage or digital security policy? Did your IT department even make clear what is allowed on company-owned equipment? The answer is most likely no. You simply logged on and got to work without any briefing from your IT manager, who trusted that, as a professional, you would know how to conduct yourself online.

This sort of oversight—and it is an oversight—represents a common paradox occurring in many enterprises today in regard to cybersecurity policies. That is, IT managers assume that employees are engaging in safe usage policies online, and workers think IT is working overtime to keep their devices protected. Research, for instance, shows that 87 percent of workers believe that it’s the IT department’s job to keep them protected.

As a result of this disconnect, many enterprises are much less safe than workers or IT managers may think.

It’s time, therefore, to take initiative and clamp down on security gaps in your enterprise. A great place to start is by making sure that your business has a robust mobile identity verification strategy in place. Establish a policy that employees must use strong authentication to protect their mobile devices by using the built-in security features like passwords and PINs or, if available, voice biometrics.

Then, go a step further and integrate a voice biometrics engine directly into the framework of your business’s mobile application. This way, all corporate assets stored or accessed on employee mobile devices will be protected by unique end-user voiceprints.

VoiceVault can work with your team of developers to help you build a secure voice biometrics solution. Click here for more information.

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Or download the ViGo Demo App