secure google glass 2.0 with voice biometrics

Secure Google Glass 2.0 with Voice Biometrics

Google Glass is back after a two-year hiatus. And this time, it’s being re-packaged as an enterprise wearable.

This version, Google Glass 2.0, contains many improvements like a longer battery life, improved resolution (at 8 megapixels), a stronger processor, faster WiFi speeds and even an indicator for recording videos.

Perhaps the biggest improvement, though, is the fact that the device’s processor can now be removed from Google’s headset and used with other types of eyewear. This makes Google Glass much more conducive for enterprise use, especially in factories where employees have to switch between different types of eyewear throughout the day.

But the product’s removable nature also presents a security challenge for companies that are using it. The easier a product is to take apart, the more likely it is to get lost or stolen —especially in busy manufacturing environments where employees are liable to leave pieces hanging around on desks and near equipment.

If an unprotected Google Glass headset were to fall into the wrong hands, it could allow the user easy access into restricted applications or resources — opening the doors to many different types of risk, ranging from intellectual property theft to physical damage.

VoiceVault’s ViGo Wear allows developers to protect Google Glass with a custom-designed visual or audio interface for registrations and logins. With the help of ViGo Wear, users can log into their Google Glass 2.0 systems using their unique voiceprint. It simply requires reciting a short digit or word-based phrase.

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this factor can make or break your wearable technology

This Factor Can Make or Break Your Wearable Technology Solution

Why do consumers love wearable technology?

The answer is simple: Wearables provide easy access to important communications, health and entertainment applications. They empower users to leave their cumbersome mobile devices at home, and engage freely in physical or work-related activities without losing connectivity.

So when you’re developing wearable products or applications, it’s important not to lose sight of the convenience factor. Any component you add to a device should work to make it easier and more convenient to operate. Consumers have little patience for wearable technology that is difficult to access.

This is especially true when it comes to the login process. Login should take a user just a few seconds, and shouldn’t force the user to stop what they are doing.

Imagine, for instance, someone jogging on a treadmill who wants to check email on a smart watch. A password, fingerprint sensor or iris scan would require the user to stop running and devote their full attention to logging in. This defeats the purpose of using a smart watch in the first place!

With voice biometric identity verification, however, the process is quite easy. A user simply has to speak into the microphone, and the voice biometric engine will grant access. No usernames or passwords are required — making voice authentication one of the most convenient and secure authentication solutions on the market.

VoiceVault’s ViGo Wear is a product that is specifically designed for use in wearable devices and applications. Developers can easily embed ViGo Wear into just about any device, including Google Glass.

To learn more about ViGo Wear, click here.

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Migrating to Voice Biometrics Is Less Complicated Than You May Think

Migrating to Voice Biometrics Is Less Complicated Than You May Think

We already know what you’re thinking about the idea of migrating to voice biometrics as a security solution: How long will this project take?

After all, change at the corporate level can take eons. Meetings will need to take place, and committees will have to be formed before a new project can get underway. Research will need to be completed. Approvals may need to be acquired. And a  project that should take just a few weeks can stretch on forever.

Plus, as a developer you have a laundry list of other action items that require your full attention. So how on earth will you find the time for this project?

We can’t control your schedule, or how your organization operates. But we’ve done everything on our end to make the process of migrating to voice biometrics as easy and pain-free as possible. Our mobile voice biometric identity verification solution, ViGo, is based on ready-made configuration settings for plug-and-play delivery. This means less work for you, the developer. It’s a fast-to-market solution that is designed to streamline delivery so that businesses can get up and running as quickly as possible.

We also offer free 45-day trials for up to 100 users, for businesses that want to sample our solution before making a purchase. Developer licenses (3 months) and production licenses (1 year) are also available.

This means you can start using VoiceVault while your team decides whether voice biometric identity verification is the right choice. It’s a no-pressure solution, with minimal barriers to entry.

So whatever you do, don’t fear the process of migrating to voice biometrics. It’s not as painful as you may think! To learn more information, click here.

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It’s Not That Easy To Hack A Voiceprint

Your business is considering using voice biometric identity verification to protect its mobile accounts. This is a viable way to phase out password-based authentication. But is voice biometric authentication secure? Can a fraudster hack a voiceprint?

Despite its growing popularity (countless organizations across high-risk industries like healthcare, finance, insurance and automotives are now using the technology) there is growing concern that voice biometric authentication can be hacked.

Some critics, in other words, believe that hackers can use computer-generated voice samples to spoof voice biometric systems and gain access to private accounts. Adobe, for instance, recently created a stir when it unveiled Project Voco — a new solution that allows users to modify audio and mimic someone else’s voice. This product is essentially like Photoshop for voice samples.

Here at VoiceVault, we are aware of the threat that this new technology poses. But we are not worried about the reliability of voice biometric identity verification — and you shouldn’t be worried, either.

VoiceVault’s mobile voice biometric identity verification engine, ViGo, is specially designed to determine whether a voiceprint is coming from a live person, or from a computer. ViGo looks for more than just a mirror sound byte during the authentication process. It also factors deep determining factors like the average speed, pitch and tone of a person’s voice.

This technology comes with a false acceptance rate of just 0.01 percent, and a false reject rate of 5 percent. So the odds of a hacker spoofing the system are very low. Plus, ViGo can be fortified with multifactor security safeguards like passwords and questions for added protection.

Are you still unsold? Register for a free trial of ViGo today, and try to spoof the system yourself!

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This is What a Poor Login Experience Looks Like

Your business is striving to create optimal experiences across all customer touchpoints. And there is one area that needs some attention: your mobile login process.

What’s the problem with your current login setup? It’s based on username and password type entries. It’s an outdated, clunky and frustrating process, which also happens to be insecure.

Here is a common chain of events which can occur when a customer tries to login into his or her account:

  1. Forgets username/password: The average customer has many different online accounts. Most have varying username and password combinations which are difficult to remember.
  2. Fails security questions: What happens when a customer can’t remember a username or password? The customer must request help via email. Yet in order to receive assistance, the customer has to answer security questions correctly. This can create further complications.
  3. Tries random combinations: If a customer can’t get past the security questions segment, he or she will most likely attempt to enter random username and password combinations hoping to strike the right one. This is usually a last ditch effort.
  4. Gets locked out: Finally, the inevitable happens: The customer exceeds the allowed number of login failures, and gets locked out of the account. The customer must then call customer service. This adds even more time to the login process. In some cases, the customer must wait until the following business day to speak with customer support, or wait 24 hours to try again.

As you can see, this type of login system does little to promote a positive customer experience.

Conversely, a voice biometric-based login is much simpler. All the customer has to do is speak a short phrase into a mobile microphone.

That’s all it takes. If the voiceprint is an exact match, the customer will be allowed into his or her account.

So let’s bring your mobile identity verification strategy into the 21st century. Click here to learn more about how VoiceVault, a global leader in voice biometrics, can help.


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Want Customers to Use Your Mobile Banking App? Read This

Are you using security questions and passwords to protect your customers’ financial accounts? If so, hear this:

It may only be a matter of time before your customers take their business to another bank.

When it comes to banking, security is edging out other factors as the top reason for choosing a bank. A 2015 report from Telstra Global reveals the significant link between security and choice of institution. More than half of U.S. consumers cite the security of their personal information as the most important criteria when choosing a bank. In addition, two-thirds of U.S. consumers believe that biometric authentication is more secure than passwords.

Clearly, an emphasis on mobile authentication has the potential to attract and retain customers.

It’s time to take voice biometrics to the front lines.

Voice biometrics provides stronger protection than passwords, PIN numbers, and security questions. It also cuts the authentication time in half and increases customer satisfaction thanks to a more efficient process.

VoiceVault’s ViGo platform is a mobile voice biometric identity verification solution with a 99.99 percent verification success rate. Offer it to your customers as added security protection for mobile app login, transaction authorization, or as a convenient alternative to passwords. Just a few seconds of speech is all it takes to provide the robust security solution your customers are looking for.

It’s also incredibly easy to install, maintain and manage, with Amazon Web Services hosting included right out of the box. ViGo fits in easily with your existing Android and iOS apps—no IT department required.

To find out how easy it is to enhance your bank’s mobile-based authentication with ViGo, click here.


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Developers: Have You Seen Our REST API Guide?

Calling all developers: Do you need to authenticate logins or protect in-app payments? Maybe your users need to track time and services rendered for offsite client visits, or verify their identities for accessing games or other services.

It doesn’t matter what your application does—it can become much safer with the simple—yet powerful—addition of voice biometric identity verification.

With the help of VoiceVault, it’s super easy to incorporate voice biometrics into your application, even with little to no prior experience. VoiceVault comes ready to use, meaning you won’t have to go through any configuration hassles. All you have to do is register, and we’ll provide you with full access to our turnkey solution.

But what if you want to go a step further, and develop custom phrases for enrollment and login? We’ve got you covered.

We also provide access to our ViGo Amazon Web Services environment and ViGo REST API—a REST-based XMI service for advanced developing. Using the REST API, you can incorporate your own audio recordings directly into your mobile application.

Our ViGo REST API guide will take you through everything you need to know about configuring and interacting with our API. You’ll learn how easy it is to interact with VoiceVault’s code.

So head over to VoiceVault’s support center, where you can find the ViGo REST API guide, as well as other great resources like our Library Developer Guide, starter tutorial, security framework and more. You’ll see how VoiceVault is committed to transparency and visibility.

Click here to get started!

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Use Voice Biometrics to Secure Your Enterprise Smartwatches

Smartwatches and smart glasses, among other wearable technologies, are quickly proliferating among consumers. By some estimates, they’re even outpacing the growth smartphones. With 81.7 million people expected to use wearables by 2018 and a predicted CAGR of 37 percent between 2015 and 2021, this is a market that’s just starting to heat up.

And it’s not all about fitness and fashion, either. Increasingly, wearable devices are being used to access business data, from sales figures to medical information to real estate transactions, and everything in between. The use cases may vary, but there’s virtually no industry that couldn’t benefit in some way from the use of wearable technology.

But here’s the problem: Your wearable-equipped employees are making all that business data vulnerable to cyberattacks.

As wearable technology makes its way into enterprises, IT leaders may soon be struggling to manage a widespread security issue. These devices have the same security vulnerabilities that plague mobile devices, which present hackers with open doors to sensitive data and little resistance to entry.  In fact, in a recent survey conducted at the RSA Conference, 69 percent of respondents who use wearables reported not using login credentials at all for their device, a fact that’s especially disturbing considering that 56 percent of those users also reported using their devices to access business applications.

Already a proven technology thanks to its prevalence in high profile industries like finance, government and healthcare, voice biometrics is a natural choice for securing wearable technology. Voice biometric identity verification is extremely accurate, and is very easy to use. It can also be combined with other authentication modalities to provide the highest level of security assurance needed.

To learn more about Voice Vault’s voice biometric security solutions, click here.

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Four Tips to Get More Out of Your ViGo Demo

If you’re considering VoiceVault’s mobile voice authentication solution, ViGo, for your enterprise then you should first go to either Google Play or Apple’s App Store and download the free demo. We’re confident that once you see how easy it is to use, and how effective it is for end-user authentication purposes, you’ll be ready to move forward with a voice biometric security solution in your enterprise.

Here are some things to keep in mind while using the demo so that you get the most accurate experience possible:

  1. Don’t share your swipe pattern: ViGo is fortified with strong multifactor authentication. In addition to its voice biometric component, it also includes a second factor, in the form of a swipe screen that prompts users to enter a unique pattern, for times when the voiceprint is not a match but, is similar enough for the system to allow the end user to authenticate via another factor. While we encourage you to try and spoof the system by asking a colleague with a similar voice to try and imitate you, it’s pointless to provide them with your unique swipe pattern as a real imposter would not have this information. If you provide your unique swipe pattern, and the person has a similar voice, ViGo may falsely accept him or her and adapt the voiceprint on file.
  2. Use your normal voice: You may be tempted to use a different voice—like one that is deeper or higher in pitch—to make your voice harder to spoof. This is unnecessary and will only make it harder for you to log in as you will have to imitate your sample every time. Your normal speaking voice will work just fine.
  3. Register in private: Your co-workers may start asking questions if they hear you saying a phrase like, “People carry umbrellas when it is raining” (which is a sample phrase) several times in a row. This can interrupt the registration process. So take a walk outside, where there are no people around, to get a strong reading. While not imperative, registering in a quiet place helps to obtain the most accurate voice sample.
  4. Take the ViGo Challenge: Have fun with the demo! After successfully registering and logging in, did you notice the bottom button on the success screen? Click “Take the ViGo Challenge” and see if you can enter 3 characters from a randomly generated password faster than the time it would take you to login with your voice.

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Contact Center Fraud Prevention: A Language Everyone Understands

If there’s one thing contact center managers everywhere can agree on, it’s that consumer fraud is a major problem.

As more retail stores continue to migrate to the use of EMV chip technology, making fraudulent point-of-sale purchases more challenging, criminals are searching for new avenues to commit theft. Very often they turn their attention to telephone-based purchases, taking advantage of the weaknesses inherent in CNP transactions.

Armed with stolen credit cards, fraudsters call contact centers to get account balances and other data before using the cards to make purchases. For this reason, call centers around the world are a hotbed for fraudulent activity. According to Payments Source, CNP fraud has spiked globally since EMV migration kicked in, with instances more than doubling in the U.K. and Canada, and increasing more than 200 percent in Australia.

In an effort to protect both their customers and their data, businesses around the world are more frequently implementing voice biometric identification as part of a multi-factor authentication strategy. Identified as a key piece of any serious fraud prevention strategy, particularly among leading financial institutions, voice biometrics can help stop fraud before it starts.

VoiceVault can support your security efforts no matter where you are located. Our solution for mobile applications, ViGo, is currently used in many countries to address the increasing number of fraudsters using mobile devices. ViGo is capable of supporting any language, such as Portuguese, Mexican Spanish, Korean, and Mandarin Chinese.

If you are located outside the U.S. and would like to find out more about our product’s multi-language capabilities or discuss a more advanced call center solution, feel free to contact us. We’re committed to making caller authentication faster and easier in any language, reducing fraud-related losses around the globe.

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