Last year, Barclays sent shockwaves through the financial industry when the company gave customers the ability to use secure voiceprints to authenticate themselves during telephone banking sessions.
Now, countless organizations across the UK are following suit and considering abandoning passwords in favor of cutting-edge voice biometric identity verification solutions. Voice biometric identity verification is very user-friendly (the authentication process only takes a few seconds), and it provides customers with a much more secure solution for protecting their identities.
With a voice-protected account, in other words, a fraudster can have a customer’s full name, password and mailing address; but without the right voiceprint, her or she would not be able to gain access to the customer’s account. The voiceprint would have to be an exact match in order to grant the intruder access.
Unlike other types of biometric security solutions (like fingerprint or iris scanners), voiceprints cannot be easily spoofed. A voice biometric identity verification engine will scan for a variety of determining factors in order to accurately verify a customer’s identity.
So if your financial institution is still using outdated authentication technologies during telephone banking sessions, it’s time to be like Barclays and make the jump to a modern platform that can offer greater protection.
VoiceVault can work with your organization to integrate a customized, cloud-based voice biometric identity verification platform that meets even the most stringent security and compliance requirements. And you can even run a free, 45-day trial before you make a purchase to see if it’s a solid fit for your organization.
So make 2017 the year that you overhaul your authentication strategy and show your customers that you mean business about preventing fraud.
To learn more about how VoiceVault can help, click here.