Up until this point, your business has been requiring customers to submit “wet,” or ink-based signatures for certain transactions.
This is a highly inefficient process, for the following reasons:
It delays the transaction: Wet signatures must often be sent through the mail, received and processed before they can be finalized. In some cases, it can take several days or weeks to receive a wet signature and finalize a transaction. Aside from delaying closings, this process can also give customers the chance to reconsider their commitments.
It’s inconvenient for the customer: Transactions should also be painless. If at all possible, customers should not have to be physically present when authorizing transactions. There’s nothing worse than having to travel long distances to close deals.
It’s risky: Paper documents can be lost, stolen, destroyed or manipulated.
So, what can you do to abandon wet signatures?
You should look into voice biometric identity verification.
VoiceVault’s e-signature technology can be used to enforce legally binding transactions. It’s recognized as legally binding under the E-Sign Act. It’s also compliant with HIPAA/ CMS, DOI, FDA 21CFR Part II and the EU Directive 1993/93/EC.
How does it work? It’s simple: All a customer has to do is speak a short phrase into the microphone of his or her device. VoiceVault’s voice biometric identity verification engine will then scan the customer’s voiceprint and asses a variety of different factors to determine if it is authentic.
Using VoiceVault’s e-signature solution, your business can expedite sales and improve the customer experience.