It’s almost time for one of the biggest financial innovation conferences of the year: Money 20/20, October 23-26 in Las Vegas. This event will bring together over 10,000 attendees and 500 speakers from 75 countries.
If you’re heading to Money 20/20 for the first time, you are in for quite an experience. Money 20/20 is a whirlwind of financial ideas and technological innovations. Just walking through the exhibition floor will open your eyes to countless new opportunities. Track topics will span from digital banking and personal finance to blockchain technology.
Since you’ll have limited time at Money 20/20, and a limited budget, it’s a good idea to head into the conference with a clear idea of some things you want to improve in your organization.
One process that you should shortlist is identity and access management – especially if you are still using a password and username-based login system.
Why focus on learning more about identity and access management at Money 20/20? As of right now, your business has no plan to abandon its password-based login system. Instead, your passwords are becoming longer, and more complex.
As a result, you can expect to see an increase in customer lockouts. Complex passwords are difficult to remember, and difficult to enter – especially on mobile devices. So customers are bound to run into difficulties during the login process.
What happens when customers get locked out of their accounts? They must dial into your help desk. Agents must manually reset their passwords, which takes time. And when the contact center is closed, customers must wait until the following business day to unlock their accounts.
VoiceVault Identity Manager (ViM) is a voice-based identity access and management solution that can help streamline this problem. ViM allows customers to reset passwords using their own secure voiceprints. It’s a fully-automated solution that can run 24 hours a day, 7 days a week, 365 days a year. This program can run on an IVR system, and on a mobile device.
Here’s the best part: It costs as low as $1 per user, per year.
So if you’re heading to Money 20/20, make sure to stop by the VoiceVault booth (#1433) to learn more about how ViM can help reduce password-related complications. VoiceVault will be on hand as a star sponsor of the event.