Key Takeaways From FindBiometrics’ Feb. 19 Webinar

 

There has never been a more exciting time to be a part of the rapidly-evolving voice biometrics industry. As Senior Analyst of Opus Research Dan Miller explained during a Feb. 19 webinar titled “Voice Biometrics in a Multi-Modal Future,” which our own Executive Vice President Julia Webb took part in, there has recently been exponential growth in regard to the implementation and enrollment of voice biometrics across many different verticals.

What’s driving this growth? There are a few reasons according to Miller: the technology has proven to be effective, it’s highly scalable and it’s ideal for use in mobile applications. Voice biometrics, for instance, don’t require expensive fingerprint sensors, which means they can be deployed a wider variety of devices. Every mobile device, after all, comes with a built- in microphone.

“What’s been amazing is to see patterns of adoption among financial institutions, government entities and telephone companies (the largest implementation happens to be at a Turkish mobile company),” said Miller. “We’re also just starting to see more growth in the North America and U.S. market.”

Miller pointed to Opus Research’s 2014 Voice Biometrics Census, which shows that the financial industry currently holds the lion’s share of voice biometrics deployments, at 32 percent. Close behind is government and public security at 31 percent. Telecommunications account for 12 percent of total deployments, while healthcare counts for 4 percent.

The webinar went on to highlight several important issues and challenges currently happening in the industry. Here are some key takeaways:

Privacy is still a challenge: The voice biometrics industry is still struggling with privacy concerns due to the fact that many people are concerned about the collection and storage of sensitive biometric information. It’s critical, as Webb explained, to obtain customer or citizen consent before engaging in the practice.

“That can be accomplished through a conversation with a call center agent, with an IVR or presented in-text in a mobile application” she said.

In some countries, it’s also important to provide a reason for collecting and storing biometric information. In other words, if a customer terminates affiliation with an organization, there needs to be a process in place for removing that data.

Not all voice biometrics solutions are equal: A major challenge causing problems is the environmental aspect of the technology. Just like dirt and grime is a problem for fingerprint biometrics sensors, voiceprints can be clouded by surrounding noises. It pays, therefore, to invest in a solution that is capable of operating in an audibly challenging environment.

The user experience is still key: A voice biometrics solution ultimately needs to be user friendly in order to be widely implemented and used. Voice biometrics make it possible to verify end user identities without having to type in long, cumbersome passwords. This creates a much better user experience, which means more people are liable to use it across the enterprise.

Are you interested in learning more about voice biometrics? Learn more about each of our solutions.

 

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Voice Biometrics: The Benefits of a Unified Approach to Mobile Authentication

As smartphones now play key roles in e-commerce and personal communications for hundreds of millions of mobile users, our advice is, “authenticate early and often.” As using the prevailing PIN and password-based systems is easier said than done, voiceprints provide the easy-to-implement and easy-to-use alternative that supports a “unified” approach to mobile authentication.

Join Dan Miller, senior analyst and founder of Opus Research, and Nik Stanbridge, vice president of product marketing at VoiceVault, to engage in a lively discussion of:

· How mobility is driving the need for stronger authentication to build trusted links between and among individuals and enterprises
· What voice biometrics technologies are; and how they differ from other factors for promoting security and personalization
· How a unified approach to design and deployment saves time, money and effort for application developers and solution providers
· How to get started to gain experience with a unified voice biometric product

Executives at firms with an interest in providing the best, most personalized mobile authentication experience for customers and employees should take part in this webcast. So should mobile application developers who recognize that strong, simple authentication is key to supporting secure payments and highly personalized services.

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Steps to Make Voice Authentication Mainstream

Demand for safe, secure, simple ways to carry out business online and over mobile phones is building. People are tired of remembering passwords or carrying pieces of hardware. It’s time to take concrete steps to implement safe, simple and secure authentication methods.

Join Dan Miller, Senior Analyst at Opus Research and Nik Stanbridge, Vice President of Product Marketing at VoiceVault, to hear about the best ways to get started with the technology. Find out what’s working among the dozens of implementations and learn what solutions are available “off-the-shelf” and why it’s getting easier to integrate voice into mobile and multi-factor authentication initiatives and see the potential to make voice-based authentication foundational to personalized mobile services.

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Voice Biometrics and Healthcare – The Perfect Prescription for Business Results

VoiceVault is pleased to announce that our latest webinar, Voice Biometrics and Healthcare – The Perfect Prescription for Business Results, is now available for download. If you have any questions about this presentation or would like to learn more, please contact us.

Gain a deeper understanding into the technology of authenticating callers with a voiceprint that captures more than 120 different touch points to an individual’s voice. Also discover how voice biometrics can enhance the customer’s experience in healthcare by offering e-signature capabilities via the telephone to shorten sales cycles, reduce time spent on the phone with agents to verify identity, and how voice biometrics can be used to create a legally binding signature more secure than ink.

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