Migrating to Voice Biometrics Is Less Complicated Than You May Think

Migrating to Voice Biometrics Is Less Complicated Than You May Think

We already know what you’re thinking about the idea of migrating to voice biometrics as a security solution: How long will this project take?

After all, change at the corporate level can take eons. Meetings will need to take place, and committees will have to be formed before a new project can get underway. Research will need to be completed. Approvals may need to be acquired. And a  project that should take just a few weeks can stretch on forever.

Plus, as a developer you have a laundry list of other action items that require your full attention. So how on earth will you find the time for this project?

We can’t control your schedule, or how your organization operates. But we’ve done everything on our end to make the process of migrating to voice biometrics as easy and pain-free as possible. Our mobile voice biometric identity verification solution, ViGo, is based on ready-made configuration settings for plug-and-play delivery. This means less work for you, the developer. It’s a fast-to-market solution that is designed to streamline delivery so that businesses can get up and running as quickly as possible.

We also offer free 45-day trials for up to 100 users, for businesses that want to sample our solution before making a purchase. Developer licenses (3 months) and production licenses (1 year) are also available.

This means you can start using VoiceVault while your team decides whether voice biometric identity verification is the right choice. It’s a no-pressure solution, with minimal barriers to entry.

So whatever you do, don’t fear the process of migrating to voice biometrics. It’s not as painful as you may think! To learn more information, click here.

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Thwart E-commerce Fraud With Voice Biometric Identity Verification

Thwart E-commerce Fraud With Voice Biometric Identity Verification

Back in September, Experian reported that e-commerce fraud was on pace to surpass the total amount that was registered in 2015. While we’re still waiting on the year-end report to confirm, there’s one thing we know for certain: Online fraud is a major problem. And it shows no sign of slowing down next year.

So, how can your business stay safe against online fraud? Unfortunately, this is no easy task, as fraudsters are becoming increasingly successful in their efforts to obtain private information. In one type of attack, for instance, a fraudster may pose as a customer and attempt to swindle an unsuspecting agent into surrendering private information. In another attempt, a hacker will take aim at a customer or employee’s passwords, or use social engineering to gain access. There are countless techniques that are being used today, and new ones are constantly arising.

Voice biometric identity verification is one highly-effective tool that online businesses can use to eliminate fraud. It’s just one part of the mobile security puzzle, and won’t solve every security-related problem. But it’s a very effective technology for ensuring that only authorized users can access their accounts.

VoiceVault — a leading voice biometrics provider — can equip your business’s mobile application or call center with a solution that will require account holders to speak a short phrase into their device’s microphone when logging in. This technology will scan the user’s voiceprint for a variety of different metrics, in order to determine that the user is in fact authentic.

Your business does not have to be a victim to online fraud! With the help of VoiceVault, you can combat this costly problem and increase security in a way that is secure, and convenient.

To get started, click here.

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Natural Language and IoT Products Go Hand in Hand

Right now there is a “fourth industrial revolution” occurring, as the Internet of Things (IoT) continues to pick up speed. And according to a report from Opus Research, natural language will emerge as the main user interface behind the IoT.

The key takeaway from the report is that virtual assistants like Siri (Apple) and Alexa (Amazon) are conditioning consumers to trust conversational technologies. The concept of using voice-activated controls for authentication and navigation purposes is no longer considered disruptive or radical. Voice recognition is now a mainstream technology. And it’s forcing companies to form new strategies for customer support, branding, marketing, loyalty and e-commerce.

What’s more, the report explains, consumers now desire products that understand them. And consumers are disinclined to use technologies that require them to learn commands and mechanical usage instructions.

For this reason, Opus predicts that natural speech will become the primary method of user authentication for the IoT. This means you can expect to see more products like lights fixtures, stoves, security and entertainment systems that can be controlled with vocal commands.

This may sound intimidating if you have never worked with voice recognition software. Building IP-enabled products is one thing…but how on earth can you make them voice-activated?

The good news is that you don’t have to do any heavy lifting! You can outsource this process to a voice biometric authentication provider like VoiceVault. VoiceVault  offers custom voice biometric identity verification solutions that can be embedded into any device. VoiceVault offers accurate, and secure voice algorithms that run on small, integrated circuits (IC).

To discuss your embedded voice project, email info@voicevault.com.

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It’s-Not-That-Easy-To-Hack-A-Voiceprint

It’s Not That Easy To Hack A Voiceprint

Your business is considering using voice biometric identity verification to protect its mobile accounts. This is a viable way to phase out password-based authentication. But is voice biometric authentication secure? Can a fraudster hack a voiceprint?

Despite its growing popularity (countless organizations across high-risk industries like healthcare, finance, insurance and automotives are now using the technology) there is growing concern that voice biometric authentication can be hacked.

Some critics, in other words, believe that hackers can use computer-generated voice samples to spoof voice biometric systems and gain access to private accounts. Adobe, for instance, recently created a stir when it unveiled Project Voco — a new solution that allows users to modify audio and mimic someone else’s voice. This product is essentially like Photoshop for voice samples.

Here at VoiceVault, we are aware of the threat that this new technology poses. But we are not worried about the reliability of voice biometric identity verification — and you shouldn’t be worried, either.

VoiceVault’s mobile voice biometric identity verification engine, ViGo, is specially designed to determine whether a voiceprint is coming from a live person, or from a computer. ViGo looks for more than just a mirror sound byte during the authentication process. It also factors deep determining factors like the average speed, pitch and tone of a person’s voice.

This technology comes with a false acceptance rate of just 0.01 percent, and a false reject rate of 5 percent. So the odds of a hacker spoofing the system are very low. Plus, ViGo can be fortified with multifactor security safeguards like passwords and questions for added protection.

Are you still unsold? Register for a free trial of ViGo today, and try to spoof the system yourself!

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Blockchain Technology: It’s A Start

At the recent Money20/20 conference in Las Vegas, it was hard to walk two feet in any direction without hearing the word “blockchain.” Blockchain architecture is being hailed as a revolutionary technology and a major disruptor across just about every industry — particularly in finance.

But what is it, and why is it receiving so much attention right now?

A blockchain is a never-ending, distributed transaction ledger. Blockchains are managed autonomously, without the need for a central authority. They can be either public, or private. Many companies are turning to blockchains to streamline transactions, and to reduce costs and complexities.

Blockchains are also more secure than centralized databases, because they cannot be easily modified. The distributed architecture of a blockchain eliminates the threat of someone exploiting the database from a single point of entry.

If your business is considering implementing blockchain architecture, that’s a great start in safeguarding your data. But it won’t solve your user authentication problems. For example, while a blockchain setup can protect your business from unauthorized data tampering, it won’t protect your business from users making fraudulent transactions.

To nip the problem in the bud, you’ll want to couple your blockchain with a strong mobile voice biometric authentication solution.

Why use voice biometric authentication to secure your mobile accounts? A voice biometric engine will analyze a user’s voiceprint at the time of login and scan for a variety of determining factors before granting him or her entry.

With a voice biometric authentication solution in place, you can rest assured that all transactions within your blockchain are placed intentionally.

Are you to new to voice biometrics? Try a demo for yourself, and you will see just how easy and secure it is. To get started, click here.

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Signatures Should Never Slow Down Transactions

Up until this point, your business has been requiring customers to submit “wet,” or ink-based signatures for certain transactions.

This is a highly inefficient process, for the following reasons:

It delays the transaction: Wet signatures must often be sent through the mail, received and processed before they can be finalized. In some cases, it can take several days or weeks to receive a wet signature and finalize a transaction. Aside from delaying closings, this process can also give customers the chance to reconsider their commitments.

It’s inconvenient for the customer: Transactions should also be painless. If at all possible, customers should not have to be physically present when authorizing transactions. There’s nothing worse than having to travel long distances to close deals.

It’s risky: Paper documents can be lost, stolen, destroyed or manipulated.

So, what can you do to abandon wet signatures?

You should look into voice biometric identity verification.

VoiceVault’s e-signature technology can be used to enforce legally binding transactions. It’s recognized as legally binding under the E-Sign Act. It’s also compliant with HIPAA/ CMS, DOI, FDA 21CFR Part II and the EU Directive 1993/93/EC.

How does it work? It’s simple: All a customer has to do is speak a short phrase into the microphone of his or her device. VoiceVault’s voice biometric identity verification engine will then scan the customer’s voiceprint and asses a variety of different factors to determine if it is authentic.

Using VoiceVault’s e-signature solution, your business can expedite sales and improve the customer experience.

Want to learn more information? For more information, click here. You can also request a demo today!
Want to see how easy the process is? Click here to try a free demo.

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Voice Biometrics and Omnichannel Shopping: They Go Hand in Hand

Voice Biometrics and Omnichannel Shopping: They Go Hand in Hand

Your company has omnichannel fever. Sales, engineering and marketing are working together to create a seamless shopping experience across all channels—from your main website to your mobile applications. And in doing so, the team is leaving no stone unturned.

Now, it’s time to consider how your identity verification setup aligns with your omnichannel strategy.

Login, after all, is a big part of the shopping experience for customers. Customers must verify their identities every time they switch devices or attempt to access secure areas. So the type of login that you choose can either help or hinder the omnichannel process.

A traditional login experience – meaning one that uses usernames and passwords – will act as a barrier for customers. It may even deter some customers from using certain channels. For example, if a customer has a complicated password and lengthy username, he or she may have to write down their login credentials. And that customer may be less inclined to use your mobile channels while they are on-the-go.

One user-friendly alternative you should consider is voice biometric identity verification.

A voice-based authentication system will work across all of your channels—providing a simple, safe and consistent login experience for your customers. Instead of having to manually type in a password and username at every checkpoint, all your customers will have to do is recite a short phrase into his or her phone. A cloud-based voice biometric engine will then scan the customer’s voiceprint and grant login if the credentials are a perfect match.

Voice-based authentication is the ideal identity verification solution for shoppers, as it’s non-invasive and extremely convenient. The process only takes a few seconds.

Want to see how easy the process is? Click here to try a free demo.

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Worried How Your Customers Will React if you Abandon Passwords?

You and your stakeholders want to move forward with mobile voice biometric identity verification. There is just one thing holding your business back. That is, fear about how your customers – who have long been using passwords – will react.

We understand this challenge. Your customers, are all familiar with passwords. And they may be reluctant to abandon them in favor of a new technology.

You can sway their opinions by communicating the following points:

It’s similar to using a traditional password: The voice authentication process still involves entering a code to gain access to an account. It’s just a different method of doing so. Instead of typing in numbers and letters, the user speaks a short phrase.

Customers can still use traditional passwords: Voice biometric authentication does not have to fully replace passwords. They can be used together for additional security. This is called multifactor authentication.

It’s much faster: Voice biometric authentication takes just a few seconds.  Plus, it completely eliminates time-consuming problems like forgetting credentials and getting locked out.

The process is safer: A traditional password can easily be stolen or spoofed by a hacker. A voiceprint, however, cannot be stolen or spoofed. It is too complex.

Traditional passwords are being phased out: Businesses everywhere are moving on from passwords. In fact, 66 percent of enterprises are currently phasing out passwords and even usernames.

Keep in mind that change and innovation is always met with a bit of resistance at first. By implementing voice biometric identity verification, your company will greatly enhance its mobile security strategy. And customers will soon see how much easier and user-friendly the process is.

 

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Encourage Digital Identity Cleanup Day in Your Enterprise

Keeping employees physically healthy is an important part of office life. But how healthy is the digital health of your employees? With much of our business—and lives—conducted online today, keeping employees and their digital identity safe and secure on the Internet is now turning into a big challenge for IT managers across the globe.

So, why not make it an HR issue, too? Here are a few ways that your HR team can get involved to promote safe Internet use both in the office and for remote workers:

Hold regular identity awareness meetings: With so much conflicting advice on the Internet, it’s important to have scheduled group get-togethers  to discuss issues such as the latest strands of malware and industry-wide security threats, as well as to offer ways of combating them. Encourage employees to discuss best practices to help make identity awareness a major part of routine maintenance in your company.

Encourage consolidation: Try offering an identity consolidation solution for your employees such as single sign on or a federated identity. This type of identity consolidation can allow employees to sign into different sites, or different departments of your enterprise, using a single identity. An example of this would be signing into your Gmail or Yahoo accounts—or many other sides—using a Facebook password. This helps prevent employees from losing track of accounts and identities as they spread their image across the Web.

Focus on end-points: Make sure employees are aware that if they are using a mobile device to connect to a company application or database, they are in fact accessing an end point and could pose a legitimate security risk. Recommend using voice biometric identity verification in conjunction with fingerprint scanners, passwords and security questions to prevent unauthorized parties from gaining access.

We want to know: What does your enterprise do to protect the digital identity of its employees? Tweet us your suggestions! #digitalidentity

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This is What a Poor Login Experience Looks Like

Your business is striving to create optimal experiences across all customer touchpoints. And there is one area that needs some attention: your mobile login process.

What’s the problem with your current login setup? It’s based on username and password type entries. It’s an outdated, clunky and frustrating process, which also happens to be insecure.

Here is a common chain of events which can occur when a customer tries to login into his or her account:

  1. Forgets username/password: The average customer has many different online accounts. Most have varying username and password combinations which are difficult to remember.
  2. Fails security questions: What happens when a customer can’t remember a username or password? The customer must request help via email. Yet in order to receive assistance, the customer has to answer security questions correctly. This can create further complications.
  3. Tries random combinations: If a customer can’t get past the security questions segment, he or she will most likely attempt to enter random username and password combinations hoping to strike the right one. This is usually a last ditch effort.
  4. Gets locked out: Finally, the inevitable happens: The customer exceeds the allowed number of login failures, and gets locked out of the account. The customer must then call customer service. This adds even more time to the login process. In some cases, the customer must wait until the following business day to speak with customer support, or wait 24 hours to try again.

As you can see, this type of login system does little to promote a positive customer experience.

Conversely, a voice biometric-based login is much simpler. All the customer has to do is speak a short phrase into a mobile microphone.

That’s all it takes. If the voiceprint is an exact match, the customer will be allowed into his or her account.

So let’s bring your mobile identity verification strategy into the 21st century. Click here to learn more about how VoiceVault, a global leader in voice biometrics, can help.

 

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