No Need to Be Exclusive About Mobile Identity Verification

No Need to Be Exclusive About Mobile Identity Verification

Imagine a large house, with multiple entrances. A well-balanced structure will have a combination of storm doors, sliding glass doors and wood fixtures all offering strong security as well as convenient access into the home. It’s rare to find a house with just one type of door.

In a mobile application, security checkpoints act like doorways into the software for customers. And just like architects have many different types of doors to choose from, developers have multiple biometric—or biological—options to layer on top of an application for mobile identity verification.

These can include:

Of course, these solutions all offer varying levels of convenience and security. Generally speaking, it’s difficult to say that any one is better or worse than another. For example, voice biometric identity verification is widely regarded as the most secure option of all of these; however, there are some environments where voice biometric authentication can actually be inconvenient for users — like in a noisy environment where it can be difficult for a microphone to pick up a clear voiceprint. In this case, a customer would be more apt to use a fingerprint or iris scanner to log into an account.

So as a developer, it’s best to take a multimodal approach to mobile identity verification. Offer your customers or coworkers a variety of options for logging in securely, and they will be more apt to actually turn them on and use them instead of bypassing them out of convenience. There is no need to be exclusive when it comes to biometric authentication.

To learn more about how voice biometric identity verification can fit into your multimodal authentication strategy, click here.

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this factor can make or break your wearable technology

This Factor Can Make or Break Your Wearable Technology Solution

Why do consumers love wearable technology?

The answer is simple: Wearables provide easy access to important communications, health and entertainment applications. They empower users to leave their cumbersome mobile devices at home, and engage freely in physical or work-related activities without losing connectivity.

So when you’re developing wearable products or applications, it’s important not to lose sight of the convenience factor. Any component you add to a device should work to make it easier and more convenient to operate. Consumers have little patience for wearable technology that is difficult to access.

This is especially true when it comes to the login process. Login should take a user just a few seconds, and shouldn’t force the user to stop what they are doing.

Imagine, for instance, someone jogging on a treadmill who wants to check email on a smart watch. A password, fingerprint sensor or iris scan would require the user to stop running and devote their full attention to logging in. This defeats the purpose of using a smart watch in the first place!

With voice biometric identity verification, however, the process is quite easy. A user simply has to speak into the microphone, and the voice biometric engine will grant access. No usernames or passwords are required — making voice authentication one of the most convenient and secure authentication solutions on the market.

VoiceVault’s ViGo Wear is a product that is specifically designed for use in wearable devices and applications. Developers can easily embed ViGo Wear into just about any device, including Google Glass.

To learn more about ViGo Wear, click here.

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Voice Biometrics Help Boost LATAM Economy

Voice Biometrics Could Help Boost the LATAM Economy

Latin America is one of the fastest-growing e-commerce markets in the world. By 2018, 139.3 million people in the region are expected to buy goods online, which is an increase from the 84.7 million people who did so in 2013.

As such, regional mobile network operators are looking to ride this momentum, and accelerate the digitalization of the region’s economy. And for help, they are turning to companies like mobile authentication solutions provider Safran Identity & Security, a company offering the GSMA Mobile Connect platform for convenient and secure SIM-based mobile authentication.

“Digital life calls for digital identities,” stated Rafael Canon, a telecom marketing manager for LATAM at Safran Identity & Security. “Security and convenience in handling these is the basis for digital growth – here mobile network operators have the opportunity to build acceptance and growth of digital transactions by offering new ways for secure and convenient authentication.”

Now, here’s what we are most excited about:

Soon, Safran Identity & Security will enhance GSMA Mobile Connect with a biometric solution which should make authentication even more secure and convenient.

This is fantastic news, as it means that biometric authentication is going to start spreading rapidly through LATAM.

It’s our belief that voice biometric identity verification can play a big part in growing LATAM’s digital economy, and so we hope to see a voice biometric component added to GSMA Mobile Connect in the future.

Voice, when offered in multimodal fashion next to fingerprint, iris and facial scanning technologies, offers customers an easy way to authenticate themselves using just a voiceprint. Of all the leading biometric technologies on the market, voice biometrics is one of the most preferred among consumers.

Are you new to voice biometrics? Try the technology for yourself! To try our free demo, click here.

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Fact or Fiction Voice Biometrics are Error Prone

Fact or Fiction: Voice Biometrics Are Error Prone

Voice biometric identity verification is relatively new on the mainstream stage. So, we still have quite a bit of work to do in correcting misconceptions that are floating around about the technology.

Just recently, for instance, we were notified about a report from an anti-fraud firm claiming that error rates on voice biometrics could double over the next two years. According to the report, this is because human voiceprints change subtly in pitch and speed over the course of several months or years.

“Too many companies will just deploy voice biometrics, and that’s a mistake,” the report stated. “There’s a real need for multifactor authentication, with voice biometrics just being a piece of the puzzle.”

For this reason, the report explains, companies should use multifactor authentication in conjunction with voice biometric identity verification.

So, is there any truth to this? Here’s our take on the matter:

VoiceVault strongly supports multifactor authentication, but not for the reason mentioned in the report.

It’s true, voiceprints do change subtly over time. However, VoiceVault’s voice biometric platform was designed to constantly adjust to an end user’s voiceprint. Our voice biometric engine is always learning, and is therefore less susceptible to errors.

What’s more, voice readings are easily replaceable. If some sort of major incident happens that impacts an end user’s voice, like accident or injury, that person could simply re-enroll without a hassle.

As for multifactor authentication, we recommend it more for reasons related to security and convenience. Voice biometric authentication, for instance, is not optimal for every type of environment — like a crowded or noisy room. In this type of environment, users may have an easier time using a fingerprint scanner or even a traditional password. So it’s nice to offer end users a variety of login options.

What’s more, multifactor is a great way to enhance security. It’s possible to set up an account so that an end user has to use two or more authentication solutions before being granted access into a private account.

To learn more about the VoiceVault approach to biometrics, click here.

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struggling to fight home healthcare fraud

Struggling to Fight Home Healthcare Fraud? This Will Put a Stop To It

Every week, your healthcare agency deploys hundreds of workers to visit patients in their homes. But how do you know if your employees are actually providing the services they claim to? Unfortunately, if you’re still traditional pen and ink or PIN-based reporting systems, there is no way to tell if people are being honest — meaning your organization could be enabling home healthcare fraud.

It’s a problem that extends throughout the entire home healthcare agency. According to a report from the U.S. Department of Health & Human Services, more than 500 home healthcare agencies and 4,500 physicians were found to be outliers on multiple factors commonly found in OIG-investigated cases of home healthcare fraud.

Further, the report shows that 27 geographic areas in 12 states were found to be hotspots for characteristics commonly found in OIG-investigated cases of home health fraud. And billions of dollars are being wasted on improper payments.

VoiceVault’s cutting edge voice biometric identity verification technology can make this problem go away for your organization. Using VoiceVault’s technology, it’s possible to verify the identity of an employee and even a patient at the start of a visit, and at the end — meaning the patient can “sign off” and confirm that a visit did in fact take place.

One company that was able to benefit from VoiceVault’s technology is Wellington, Florida’s Dial-N-Document, a clinical documentation provider. VoiceVault successfully helped Dial-N-Document upgrade its technology to prevent workers from committing phone-based fraud during visits.

Check out the case study for yourself, and see how Dial-N-Document was able to benefit from VoiceVault!  To access this document, click here.

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bolster your cyberdefenses

Want To Bolster Your Cyberdefenses? Eliminate Complexities

If you have kids, then you know how tough it can be trying to keep your home free of safety hazards. It’s a constant battle making sure doors get locked, appliances get turned off and toys stay off the staircase. The bigger your house is, and the more kids you have, the harder the job can be.

It’s not much different trying to maintain cybersecurity in an enterprise when you have hundreds or thousands of employees to look after — each with private accounts and mobile devices containing sensitive company information.

It takes a great deal of oversight from IT to keep cybercriminals out of the network. Many organizations, however, are struggling to keep up.

In a recent study, for instance, 83 percent of businesses claimed they are at risk due to organizational and IT complexities. Employees, in other words, are choosing to circumvent cyberdefenses like passwords because they hinder productivity. And shadow IT is increasing as employees are choosing to use their own tools in the workplace without receiving consent from IT. In doing so, corporations are losing control over their digital assets.

Has your organization become too technologically complex? If so, it’s time to channel your inner parent and take action before it leads to a data breach.

Voice biometric identity verification can make the login process easier and more secure, as it will allow employees to access their accounts using their own voiceprints.

This will result in:

  • Fewer account lock-outs
  • No more passwords to remember (or to lose!)
  • A less disruptive login process
  • More protection when devices are lost or stolen

Want to see voice biometric identity verification in action? Check out VoiceVault’s free 45-day trial to see if it’s a good fit for your organization!

 

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Wells-Fargo-CEO-Endorses-Voice-Biometric-Identity-Verification

Wells Fargo CEO Endorses Voice Biometric Identity Verification

Migrating to a voice biometric identity verification platform may seem like an intimidating process to businesses in the financial services industry. Questions abound: Will customers like it? Are other banks doing it? How do other executives feel about this type of authentication technology?

Here’s something that may sway your opinion: At the recent FinTech Ideas Festival, Wells Fargo CEO Tim Sloan endorsed voice biometrics during a presentation on five ways technology will change banking. Voice biometric identity verification was listed as point no. 3 on his list (which also included APIs, artificial intelligence, digital wallets and the cloud).

Sloan stated that it’s time to “move away from passwords so that the body becomes your password.” He also explained how a voiceprint is more secure than plain text authentication because it cannot be stolen like a password can and praised how the technology enables remote banking.

Such an endorsement is fantastic news for the voice biometrics industry, as it proves that financial executives are feeling good about the technology. We expect 2017 to be a massive year for voice biometrics, as more and more financial institutions adopt it for use in mobile applications, online banking portals and contact centers. We can’t wait to see how much the technology grows by the time Money 20/20 2017 rolls around in October!

So why not heed Sloan’s advice? Try voice biometrics for yourself and see what all the fuss is about. VoiceVault offers free 45-day trials, so you can see if the technology is a solid fit for your organization before you make a purchase.

To get started, click here.

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UK Banks: Be Like Barclays and Update Your Authentication Technology

Last year, Barclays sent shockwaves through the financial industry when the company gave customers the ability to use secure voiceprints to authenticate themselves during telephone banking sessions.

Now, countless organizations across the UK are following suit and considering abandoning passwords in favor of cutting-edge voice biometric identity verification solutions. Voice biometric identity verification is very user-friendly (the authentication process only takes a few seconds), and it provides customers with a much more secure solution for protecting their identities.

With a voice-protected account, in other words, a fraudster can have a customer’s full name, password and mailing address; but without the right voiceprint, her or she would not be able to gain access to the customer’s account. The voiceprint would have to be an exact match in order to grant the intruder access.
Unlike other types of biometric security solutions (like fingerprint or iris scanners), voiceprints cannot be easily spoofed. A voice biometric identity verification engine will scan for a variety of determining factors in order to accurately verify a customer’s identity.

So if your financial institution is still using outdated authentication technologies during telephone banking sessions, it’s time to be like Barclays and make the jump to a modern platform that can offer greater protection.

VoiceVault can work with your organization to integrate a customized, cloud-based voice biometric identity verification platform that meets even the most stringent security and compliance requirements. And you can even run a free, 45-day trial before you make a purchase to see if it’s a solid fit for your organization.

So make 2017 the year that you overhaul your authentication strategy and show your customers that you mean business about preventing fraud.

To learn more about how VoiceVault can help, click here.

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Migrating to Voice Biometrics Is Less Complicated Than You May Think

We already know what you’re thinking about the idea of migrating to voice biometrics as a security solution: How long will this project take?

After all, change at the corporate level can take eons. Meetings will need to take place, and committees will have to be formed before a new project can get underway. Research will need to be completed. Approvals may need to be acquired. And a  project that should take just a few weeks can stretch on forever.

Plus, as a developer you have a laundry list of other action items that require your full attention. So how on earth will you find the time for this project?

We can’t control your schedule, or how your organization operates. But we’ve done everything on our end to make the process of migrating to voice biometrics as easy and pain-free as possible. Our mobile voice biometric identity verification solution, ViGo, is based on ready-made configuration settings for plug-and-play delivery. This means less work for you, the developer. It’s a fast-to-market solution that is designed to streamline delivery so that businesses can get up and running as quickly as possible.

We also offer free 45-day trials for up to 100 users, for businesses that want to sample our solution before making a purchase. Developer licenses (3 months) and production licenses (1 year) are also available.

This means you can start using VoiceVault while your team decides whether voice biometric identity verification is the right choice. It’s a no-pressure solution, with minimal barriers to entry.

So whatever you do, don’t fear the process of migrating to voice biometrics. It’s not as painful as you may think! To learn more information, click here.

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Thwart E-commerce Fraud With Voice Biometric Identity Verification

Thwart E-commerce Fraud With Voice Biometric Identity Verification

Back in September, Experian reported that e-commerce fraud was on pace to surpass the total amount that was registered in 2015. While we’re still waiting on the year-end report to confirm, there’s one thing we know for certain: Online fraud is a major problem. And it shows no sign of slowing down next year.

So, how can your business stay safe against online fraud? Unfortunately, this is no easy task, as fraudsters are becoming increasingly successful in their efforts to obtain private information. In one type of attack, for instance, a fraudster may pose as a customer and attempt to swindle an unsuspecting agent into surrendering private information. In another attempt, a hacker will take aim at a customer or employee’s passwords, or use social engineering to gain access. There are countless techniques that are being used today, and new ones are constantly arising.

Voice biometric identity verification is one highly-effective tool that online businesses can use to eliminate fraud. It’s just one part of the mobile security puzzle, and won’t solve every security-related problem. But it’s a very effective technology for ensuring that only authorized users can access their accounts.

VoiceVault — a leading voice biometrics provider — can equip your business’s mobile application or call center with a solution that will require account holders to speak a short phrase into their device’s microphone when logging in. This technology will scan the user’s voiceprint for a variety of different metrics, in order to determine that the user is in fact authentic.

Your business does not have to be a victim to online fraud! With the help of VoiceVault, you can combat this costly problem and increase security in a way that is secure, and convenient.

To get started, click here.

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