Struggling to Fight Home Healthcare Fraud? This Will Put a Stop To It

Every week, your healthcare agency deploys hundreds of workers to visit patients in their homes. But how do you know if your employees are actually providing the services they claim to? Unfortunately, if you’re still traditional pen and ink or PIN-based reporting systems, there is no way to tell if people are being honest — meaning your organization could be enabling home healthcare fraud.

It’s a problem that extends throughout the entire home healthcare agency. According to a report from the U.S. Department of Health & Human Services, more than 500 home healthcare agencies and 4,500 physicians were found to be outliers on multiple factors commonly found in OIG-investigated cases of home healthcare fraud.

Further, the report shows that 27 geographic areas in 12 states were found to be hotspots for characteristics commonly found in OIG-investigated cases of home health fraud. And billions of dollars are being wasted on improper payments.

VoiceVault’s cutting edge voice biometric identity verification technology can make this problem go away for your organization. Using VoiceVault’s technology, it’s possible to verify the identity of an employee and even a patient at the start of a visit, and at the end — meaning the patient can “sign off” and confirm that a visit did in fact take place.

One company that was able to benefit from VoiceVault’s technology is Wellington, Florida’s Dial-N-Document, a clinical documentation provider. VoiceVault successfully helped Dial-N-Document upgrade its technology to prevent workers from committing phone-based fraud during visits.

Check out the case study for yourself, and see how Dial-N-Document was able to benefit from VoiceVault!  To access this document, click here.

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Want To Bolster Your Cyberdefenses? Eliminate Complexities

If you have kids, then you know how tough it can be trying to keep your home free of safety hazards. It’s a constant battle making sure doors get locked, appliances get turned off and toys stay off the staircase. The bigger your house is, and the more kids you have, the harder the job can be.

It’s not much different trying to maintain cybersecurity in an enterprise when you have hundreds or thousands of employees to look after — each with private accounts and mobile devices containing sensitive company information.

It takes a great deal of oversight from IT to keep cybercriminals out of the network. Many organizations, however, are struggling to keep up.

In a recent study, for instance, 83 percent of businesses claimed they are at risk due to organizational and IT complexities. Employees, in other words, are choosing to circumvent cyberdefenses like passwords because they hinder productivity. And shadow IT is increasing as employees are choosing to use their own tools in the workplace without receiving consent from IT. In doing so, corporations are losing control over their digital assets.

Has your organization become too technologically complex? If so, it’s time to channel your inner parent and take action before it leads to a data breach.

Voice biometric identity verification can make the login process easier and more secure, as it will allow employees to access their accounts using their own voiceprints.

This will result in:

  • Fewer account lock-outs
  • No more passwords to remember (or to lose!)
  • A less disruptive login process
  • More protection when devices are lost or stolen

Want to see voice biometric identity verification in action? Check out VoiceVault’s free 45-day trial to see if it’s a good fit for your organization!

 

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Wells Fargo CEO Endorses Voice Biometric Identity Verification

Migrating to a voice biometric identity verification platform may seem like an intimidating process to businesses in the financial services industry. Questions abound: Will customers like it? Are other banks doing it? How do other executives feel about this type of authentication technology?

Here’s something that may sway your opinion: At the recent FinTech Ideas Festival, Wells Fargo CEO Tim Sloan endorsed voice biometrics during a presentation on five ways technology will change banking. Voice biometric identity verification was listed as point no. 3 on his list (which also included APIs, artificial intelligence, digital wallets and the cloud).

Sloan stated that it’s time to “move away from passwords so that the body becomes your password.” He also explained how a voiceprint is more secure than plain text authentication because it cannot be stolen like a password can and praised how the technology enables remote banking.

Such an endorsement is fantastic news for the voice biometrics industry, as it proves that financial executives are feeling good about the technology. We expect 2017 to be a massive year for voice biometrics, as more and more financial institutions adopt it for use in mobile applications, online banking portals and contact centers. We can’t wait to see how much the technology grows by the time Money 20/20 2017 rolls around in October!

So why not heed Sloan’s advice? Try voice biometrics for yourself and see what all the fuss is about. VoiceVault offers free 45-day trials, so you can see if the technology is a solid fit for your organization before you make a purchase.

To get started, click here.

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UK Banks: Be Like Barclays and Update Your Authentication Technology

Last year, Barclays sent shockwaves through the financial industry when the company gave customers the ability to use secure voiceprints to authenticate themselves during telephone banking sessions.

Now, countless organizations across the UK are following suit and considering abandoning passwords in favor of cutting-edge voice biometric identity verification solutions. Voice biometric identity verification is very user-friendly (the authentication process only takes a few seconds), and it provides customers with a much more secure solution for protecting their identities.

With a voice-protected account, in other words, a fraudster can have a customer’s full name, password and mailing address; but without the right voiceprint, her or she would not be able to gain access to the customer’s account. The voiceprint would have to be an exact match in order to grant the intruder access.
Unlike other types of biometric security solutions (like fingerprint or iris scanners), voiceprints cannot be easily spoofed. A voice biometric identity verification engine will scan for a variety of determining factors in order to accurately verify a customer’s identity.

So if your financial institution is still using outdated authentication technologies during telephone banking sessions, it’s time to be like Barclays and make the jump to a modern platform that can offer greater protection.

VoiceVault can work with your organization to integrate a customized, cloud-based voice biometric identity verification platform that meets even the most stringent security and compliance requirements. And you can even run a free, 45-day trial before you make a purchase to see if it’s a solid fit for your organization.

So make 2017 the year that you overhaul your authentication strategy and show your customers that you mean business about preventing fraud.

To learn more about how VoiceVault can help, click here.

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Migrating to Voice Biometrics Is Less Complicated Than You May Think

We already know what you’re thinking about the idea of migrating to voice biometrics as a security solution: How long will this project take?

After all, change at the corporate level can take eons. Meetings will need to take place, and committees will have to be formed before a new project can get underway. Research will need to be completed. Approvals may need to be acquired. And a  project that should take just a few weeks can stretch on forever.

Plus, as a developer you have a laundry list of other action items that require your full attention. So how on earth will you find the time for this project?

We can’t control your schedule, or how your organization operates. But we’ve done everything on our end to make the process of migrating to voice biometrics as easy and pain-free as possible. Our mobile voice biometric identity verification solution, ViGo, is based on ready-made configuration settings for plug-and-play delivery. This means less work for you, the developer. It’s a fast-to-market solution that is designed to streamline delivery so that businesses can get up and running as quickly as possible.

We also offer free 45-day trials for up to 100 users, for businesses that want to sample our solution before making a purchase. Developer licenses (3 months) and production licenses (1 year) are also available.

This means you can start using VoiceVault while your team decides whether voice biometric identity verification is the right choice. It’s a no-pressure solution, with minimal barriers to entry.

So whatever you do, don’t fear the process of migrating to voice biometrics. It’s not as painful as you may think! To learn more information, click here.

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Thwart E-commerce Fraud With Voice Biometric Identity Verification

Back in September, Experian reported that e-commerce fraud was on pace to surpass the total amount that was registered in 2015. While we’re still waiting on the year-end report to confirm, there’s one thing we know for certain: Online fraud is a major problem. And it shows no sign of slowing down next year.

So, how can your business stay safe against online fraud? Unfortunately, this is no easy task, as fraudsters are becoming increasingly successful in their efforts to obtain private information. In one type of attack, for instance, a fraudster may pose as a customer and attempt to swindle an unsuspecting agent into surrendering private information. In another attempt, a hacker will take aim at a customer or employee’s passwords, or use social engineering to gain access. There are countless techniques that are being used today, and new ones are constantly arising.

Voice biometric identity verification is one highly-effective tool that online businesses can use to eliminate fraud. It’s just one part of the mobile security puzzle, and won’t solve every security-related problem. But it’s a very effective technology for ensuring that only authorized users can access their accounts.

VoiceVault — a leading voice biometrics provider — can equip your business’s mobile application or call center with a solution that will require account holders to speak a short phrase into their device’s microphone when logging in. This technology will scan the user’s voiceprint for a variety of different metrics, in order to determine that the user is in fact authentic.

Your business does not have to be a victim to online fraud! With the help of VoiceVault, you can combat this costly problem and increase security in a way that is secure, and convenient.

To get started, click here.

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Natural Language and IoT Products Go Hand in Hand

Right now there is a “fourth industrial revolution” occurring, as the Internet of Things (IoT) continues to pick up speed. And according to a report from Opus Research, natural language will emerge as the main user interface behind the IoT.

The key takeaway from the report is that virtual assistants like Siri (Apple) and Alexa (Amazon) are conditioning consumers to trust conversational technologies. The concept of using voice-activated controls for authentication and navigation purposes is no longer considered disruptive or radical. Voice recognition is now a mainstream technology. And it’s forcing companies to form new strategies for customer support, branding, marketing, loyalty and e-commerce.

What’s more, the report explains, consumers now desire products that understand them. And consumers are disinclined to use technologies that require them to learn commands and mechanical usage instructions.

For this reason, Opus predicts that natural speech will become the primary method of user authentication for the IoT. This means you can expect to see more products like lights fixtures, stoves, security and entertainment systems that can be controlled with vocal commands.

This may sound intimidating if you have never worked with voice recognition software. Building IP-enabled products is one thing…but how on earth can you make them voice-activated?

The good news is that you don’t have to do any heavy lifting! You can outsource this process to a voice biometric authentication provider like VoiceVault. VoiceVault  offers custom voice biometric identity verification solutions that can be embedded into any device. VoiceVault offers accurate, and secure voice algorithms that run on small, integrated circuits (IC).

To discuss your embedded voice project, email info@voicevault.com.

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It’s Not That Easy To Hack A Voiceprint

Your business is considering using voice biometric identity verification to protect its mobile accounts. This is a viable way to phase out password-based authentication. But is voice biometric authentication secure? Can a fraudster hack a voiceprint?

Despite its growing popularity (countless organizations across high-risk industries like healthcare, finance, insurance and automotives are now using the technology) there is growing concern that voice biometric authentication can be hacked.

Some critics, in other words, believe that hackers can use computer-generated voice samples to spoof voice biometric systems and gain access to private accounts. Adobe, for instance, recently created a stir when it unveiled Project Voco — a new solution that allows users to modify audio and mimic someone else’s voice. This product is essentially like Photoshop for voice samples.

Here at VoiceVault, we are aware of the threat that this new technology poses. But we are not worried about the reliability of voice biometric identity verification — and you shouldn’t be worried, either.

VoiceVault’s mobile voice biometric identity verification engine, ViGo, is specially designed to determine whether a voiceprint is coming from a live person, or from a computer. ViGo looks for more than just a mirror sound byte during the authentication process. It also factors deep determining factors like the average speed, pitch and tone of a person’s voice.

This technology comes with a false acceptance rate of just 0.01 percent, and a false reject rate of 5 percent. So the odds of a hacker spoofing the system are very low. Plus, ViGo can be fortified with multifactor security safeguards like passwords and questions for added protection.

Are you still unsold? Register for a free trial of ViGo today, and try to spoof the system yourself!

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Blockchain Technology: It’s A Start

At the recent Money20/20 conference in Las Vegas, it was hard to walk two feet in any direction without hearing the word “blockchain.” Blockchain architecture is being hailed as a revolutionary technology and a major disruptor across just about every industry — particularly in finance.

But what is it, and why is it receiving so much attention right now?

A blockchain is a never-ending, distributed transaction ledger. Blockchains are managed autonomously, without the need for a central authority. They can be either public, or private. Many companies are turning to blockchains to streamline transactions, and to reduce costs and complexities.

Blockchains are also more secure than centralized databases, because they cannot be easily modified. The distributed architecture of a blockchain eliminates the threat of someone exploiting the database from a single point of entry.

If your business is considering implementing blockchain architecture, that’s a great start in safeguarding your data. But it won’t solve your user authentication problems. For example, while a blockchain setup can protect your business from unauthorized data tampering, it won’t protect your business from users making fraudulent transactions.

To nip the problem in the bud, you’ll want to couple your blockchain with a strong mobile voice biometric authentication solution.

Why use voice biometric authentication to secure your mobile accounts? A voice biometric engine will analyze a user’s voiceprint at the time of login and scan for a variety of determining factors before granting him or her entry.

With a voice biometric authentication solution in place, you can rest assured that all transactions within your blockchain are placed intentionally.

Are you to new to voice biometrics? Try a demo for yourself, and you will see just how easy and secure it is. To get started, click here.

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Signatures Should Never Slow Down Transactions

Up until this point, your business has been requiring customers to submit “wet,” or ink-based signatures for certain transactions.

This is a highly inefficient process, for the following reasons:

It delays the transaction: Wet signatures must often be sent through the mail, received and processed before they can be finalized. In some cases, it can take several days or weeks to receive a wet signature and finalize a transaction. Aside from delaying closings, this process can also give customers the chance to reconsider their commitments.

It’s inconvenient for the customer: Transactions should also be painless. If at all possible, customers should not have to be physically present when authorizing transactions. There’s nothing worse than having to travel long distances to close deals.

It’s risky: Paper documents can be lost, stolen, destroyed or manipulated.

So, what can you do to abandon wet signatures?

You should look into voice biometric identity verification.

VoiceVault’s e-signature technology can be used to enforce legally binding transactions. It’s recognized as legally binding under the E-Sign Act. It’s also compliant with HIPAA/ CMS, DOI, FDA 21CFR Part II and the EU Directive 1993/93/EC.

How does it work? It’s simple: All a customer has to do is speak a short phrase into the microphone of his or her device. VoiceVault’s voice biometric identity verification engine will then scan the customer’s voiceprint and asses a variety of different factors to determine if it is authentic.

Using VoiceVault’s e-signature solution, your business can expedite sales and improve the customer experience.

Want to learn more information? For more information, click here. You can also request a demo today!
Want to see how easy the process is? Click here to try a free demo.

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